Development of a framework for TQM : a case study on a ready mixed concrete manufacturer
Total Quality Management (TQM) is a management philosophy and a quality process designed to prepare a company for challenges in a dynamic and competitive environment. The emerging importance in TQM has triggered various companies to rethink their approach towards achieving business excellence. The...
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Main Authors: | , , |
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Format: | Theses and Dissertations |
Language: | English |
Published: |
2011
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/42715 |
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Institution: | Nanyang Technological University |
Language: | English |