Importance of TQM in the retail industry.
This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and...
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Main Authors: | , , |
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Other Authors: | |
Format: | Final Year Project |
Published: |
2008
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/8560 |
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Institution: | Nanyang Technological University |