Importance of TQM in the retail industry.

• Main Authors: Ong, Cindy., Ng, Emeline Zhi Yi., Tay, Shirley.
• Other Authors: Seet, Lip Chai
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Management::Total quality management
• Online Access: http://hdl.handle.net/10356/8560
• Institution: Nanyang Technological University

This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and...