Importance of TQM in the retail industry.

This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and...

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Bibliographic Details
Main Authors:	Ong, Cindy., Ng, Emeline Zhi Yi., Tay, Shirley.
Other Authors:	Seet, Lip Chai
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Management::Total quality management
Online Access:	http://hdl.handle.net/10356/8560
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-8560
record_format	dspace
spelling	sg-ntu-dr.10356-85602023-05-19T06:24:02Z Importance of TQM in the retail industry. Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley. Seet, Lip Chai Nanyang Business School DRNTU::Business::Management::Total quality management This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and size of retailers. 2008-09-24T07:22:37Z 2008-09-24T07:22:37Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8560 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Management::Total quality management
spellingShingle	DRNTU::Business::Management::Total quality management Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley. Importance of TQM in the retail industry.
description	This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and size of retailers.
author2	Seet, Lip Chai
author_facet	Seet, Lip Chai Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley.
format	Final Year Project
author	Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley.
author_sort	Ong, Cindy.
title	Importance of TQM in the retail industry.
title_short	Importance of TQM in the retail industry.
title_full	Importance of TQM in the retail industry.
title_fullStr	Importance of TQM in the retail industry.
title_full_unstemmed	Importance of TQM in the retail industry.
title_sort	importance of tqm in the retail industry.
publishDate	2008
url	http://hdl.handle.net/10356/8560
_version_	1770566004488798208

Importance of TQM in the retail industry.

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