Development of a framework for TQM : a case study on a ready mixed concrete manufacturer
Total Quality Management (TQM) is a management philosophy and a quality process designed to prepare a company for challenges in a dynamic and competitive environment. The emerging importance in TQM has triggered various companies to rethink their approach towards achieving business excellence. The...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/42715 |
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| Institution: | Nanyang Technological University |
| Language: | English |
| Summary: | Total Quality Management (TQM) is a management philosophy and a quality process
designed to prepare a company for challenges in a dynamic and competitive environment. The emerging importance in TQM has triggered various companies to rethink their approach towards achieving business excellence. The authors have developed a framework encompassing three critical success factors;
customer focus, total participation and process improvement, which lead to TQM
status. The framework is designed to facilitate a company in shaping its vision and strategies to sustain a competitive edge. |
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