TQM implementation in service industries - a case study of an educational institution.

• Main Authors: Foo, Pearline Li Ping., Lim, Thiam Boon., Tan, Kenneth Yong Kiat.
• Other Authors: S Viswanathan
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Management::Total quality management
• Online Access: http://hdl.handle.net/10356/10920
• Institution: Nanyang Technological University

In the course of our study, we have tried to trace the emerging trends of TQM in service industries. We have also formulated a conceptual framework that we hope will serve as a guide in the pursuit of TQM within education institutions. For the purpose of our study, we have also commented on the impl...