TQM implementation in service industries - a case study of an educational institution.

• المؤلفون الرئيسيون: Foo, Pearline Li Ping., Lim, Thiam Boon., Tan, Kenneth Yong Kiat.
• مؤلفون آخرون: S Viswanathan
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Management::Total quality management
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/10920

In the course of our study, we have tried to trace the emerging trends of TQM in service industries. We have also formulated a conceptual framework that we hope will serve as a guide in the pursuit of TQM within education institutions. For the purpose of our study, we have also commented on the impl...