Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.

An exploratory study conducted to determine service quality offered by Singapore Airlines. The SERVQUAL model will be used to determine the quality of service. The evaluation of SIA's successful strategy in being the industry pacesetter with its excellent reputation in providing good service qu...

Full description

Saved in:

Bibliographic Details
Main Authors:	Tan, Melissa Hui Li., Teng, Priscilla Sing Yin., Yeo, Yen Nee.
Other Authors:	Hooi, Den Huan
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing
Online Access:	http://hdl.handle.net/10356/11631
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-11631
record_format	dspace
spelling	sg-ntu-dr.10356-116312023-05-19T06:24:03Z Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium. Tan, Melissa Hui Li. Teng, Priscilla Sing Yin. Yeo, Yen Nee. Hooi, Den Huan Nanyang Business School DRNTU::Business::Marketing An exploratory study conducted to determine service quality offered by Singapore Airlines. The SERVQUAL model will be used to determine the quality of service. The evaluation of SIA's successful strategy in being the industry pacesetter with its excellent reputation in providing good service quality. 2008-09-24T07:57:14Z 2008-09-24T07:57:14Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11631 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing
spellingShingle	DRNTU::Business::Marketing Tan, Melissa Hui Li. Teng, Priscilla Sing Yin. Yeo, Yen Nee. Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.
description	An exploratory study conducted to determine service quality offered by Singapore Airlines. The SERVQUAL model will be used to determine the quality of service. The evaluation of SIA's successful strategy in being the industry pacesetter with its excellent reputation in providing good service quality.
author2	Hooi, Den Huan
author_facet	Hooi, Den Huan Tan, Melissa Hui Li. Teng, Priscilla Sing Yin. Yeo, Yen Nee.
format	Final Year Project
author	Tan, Melissa Hui Li. Teng, Priscilla Sing Yin. Yeo, Yen Nee.
author_sort	Tan, Melissa Hui Li.
title	Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.
title_short	Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.
title_full	Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.
title_fullStr	Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.
title_full_unstemmed	Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.
title_sort	exploratory study of singapore airlines' service quality for the economy class passengers in the new millennium.
publishDate	2008
url	http://hdl.handle.net/10356/11631
_version_	1770564865752039424

Exploratory study of Singapore Airlines' service quality for the economy class passengers in the new millennium.

Similar Items