Interaction impacts of corporate social responsibility and service quality on shipping firms’ performance

Interaction impacts of corporate social responsibility and service quality on shipping firms’ performance

The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on customer satisfaction, job satisfaction, and financial performance are investigated in the context of shipping. Interviews were conducted, and surveys were administered on 156 shipping firms with operations...

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Bibliographic Details
Main Authors: Yuen, Kum Fai, Thai, Vinh V., Wong, Yiik Diew, Wang, Xueqin
Other Authors: School of Civil and Environmental Engineering
Format: Article
Language:English
Published: 2020
Subjects:
Engineering::Civil engineering
Corporate Social Responsibility
Service Quality
Online Access:https://hdl.handle.net/10356/140043
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Institution: Nanyang Technological University
Language: English

Internet

https://hdl.handle.net/10356/140043

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