Interaction impacts of corporate social responsibility and service quality on shipping firms’ performance

• المؤلفون الرئيسيون: Yuen, Kum Fai, Thai, Vinh V., Wong, Yiik Diew, Wang, Xueqin
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2020
• الموضوعات: Engineering::Civil engineering; Corporate Social Responsibility; Service Quality
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/140043
• المؤسسة: Nanyang Technological University

The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on customer satisfaction, job satisfaction, and financial performance are investigated in the context of shipping. Interviews were conducted, and surveys were administered on 156 shipping firms with operations...