Interaction impacts of corporate social responsibility and service quality on shipping firms’ performance

• Main Authors: Yuen, Kum Fai, Thai, Vinh V., Wong, Yiik Diew, Wang, Xueqin
• 其他作者: School of Civil and Environmental Engineering
• 格式: Article
• 語言: English
• 出版: 2020
• 主題: Engineering::Civil engineering; Corporate Social Responsibility; Service Quality
• 在線閱讀: https://hdl.handle.net/10356/140043
• 機構: Nanyang Technological University

The interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on customer satisfaction, job satisfaction, and financial performance are investigated in the context of shipping. Interviews were conducted, and surveys were administered on 156 shipping firms with operations...