Applying theory of inventive problem solving to develop product-service system

• Main Authors: Lee, Ching-Hung, Chen, Chun-Hsien, Trappey, Amy J. C.
• Other Authors: School of Mechanical and Aerospace Engineering
• Format: Conference or Workshop Item
• Language: English
• Published: 2020
• Subjects: Engineering::Manufacturing; Service Design; TRIZ-based Design
• Online Access: https://hdl.handle.net/10356/144442
• Institution: Nanyang Technological University

Useful and innovative service design can increase organization competitiveness and consumer satisfaction. The problems facing consumers in the original open-shelf cosmetics service model includes the following issues: 1. Insufficient information on beauty goods for customers to make decisions, 2. Se...