The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Teo, Chee Chong, Yuen, Kum Fai, Feng, Xuehao
• 其他作者: School of Civil and Environmental Engineering
• 格式: Article
• 語言: English
• 出版: 2021
• 主題: Engineering::Civil engineering; E-Commerce; Last-Mile Logistics
• 在線閱讀: https://hdl.handle.net/10356/154427

With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the...