Information needs of customer care centres managers in Singapore banking industry.

• 主要作者: Lim, Cheng Keong.
• 其他作者: Foo, Schubert Shou Boon
• 格式: Theses and Dissertations
• 出版: 2008
• 主題: DRNTU::Business::Management::Intelligence; DRNTU::Business::Finance::Bank management; DRNTU::Business::Public relations
• 在線閱讀: http://hdl.handle.net/10356/1559

This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gather...