Shoppers’ logistics activities in omni-channel retailing: a conceptualisation and an exploration on perceptual differences in effort valuation

The omni-channel shopping system reshapes transport-, mobility- and logistics-related paradigms which create channels for shoppers' participation. By ‘insourcing’ and ‘outsourcing’ logistics activities from/to logistics service providers, shoppers are now becoming ‘smart shoppers’ or even ‘exte...

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Bibliographic Details
Main Authors: Wang, Xueqin, Wong, Yiik Diew, Shi, Wenming, Yuen, Kum Fai
Other Authors: School of Civil and Environmental Engineering
Format: Article
Language:English
Published: 2022
Subjects:
Online Access:https://hdl.handle.net/10356/159730
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Institution: Nanyang Technological University
Language: English