Shoppers’ logistics activities in omni-channel retailing: a conceptualisation and an exploration on perceptual differences in effort valuation

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Shi, Wenming, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2022
• Subjects: Engineering::Civil engineering; Omni-Channel; Shopper Logistics
• Online Access: https://hdl.handle.net/10356/159730
• Institution: Nanyang Technological University

The omni-channel shopping system reshapes transport-, mobility- and logistics-related paradigms which create channels for shoppers' participation. By ‘insourcing’ and ‘outsourcing’ logistics activities from/to logistics service providers, shoppers are now becoming ‘smart shoppers’ or even ‘exte...