Contactless channel for shopping and delivery in the context of social distancing in response to COVID-19 pandemic

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Qi, Guanqiu, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2022
• Subjects: Engineering::Civil engineering; Social Distancing; Omni-Channel Shopping
• Online Access: https://hdl.handle.net/10356/160264
• Institution: Nanyang Technological University

Arising from the global COVID-19 pandemic, social distancing has become the new norm that shapes consumers’ shopping and consumption activities. In response, the contactless channel (i.e., shopping online, self-collecting and returning parcels via delivery lockers) is ideally positioned to fulfil co...