Exploring the use of conversational agents in healthcare: an overview, conceptual analysis and case study

• Main Author: Dhinagaran, Dhakshenya Ardhithy
• Other Authors: Lorainne Tudor Car
• Format: Thesis-Doctor of Philosophy
• Language: English
• Published: Nanyang Technological University 2022
• Subjects: Science::Medicine::Computer applications
• Online Access: https://hdl.handle.net/10356/163179
• Institution: Nanyang Technological University

Conversational agents (CAs) or chatbots are computer programs designed to participate in human-like conversations with their users. The growing interest in these agents is evident in their employment in numerous fields including business, retail, and even healthcare. The need for new initiatives to...