Consumer logistics in contemporary shopping: a synthesised review

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Chen, Tianyi, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2023
• Subjects: Engineering::Civil engineering; Consumer Logistics; Last-mile Logistics
• Online Access: https://hdl.handle.net/10356/170344
• Institution: Nanyang Technological University

Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)’s [Logistics management. New York: Macmilla...