How do leadership styles influence the success of knowledge management initiatives? an investigation of leadership styles on knowledge workers in a call centre.

• Main Author: Khoo, Adrian Lay Kuan.
• Other Authors: Alton Chua Yeow Kuan
• Format: Theses and Dissertations
• Language: English
• Published: 2010
• Subjects: DRNTU::Social sciences
• Online Access: http://hdl.handle.net/10356/20816
• Institution: Nanyang Technological University

This paper investigates the leadership styles of team managers of knowledge workers. Based on interviews with employees of a local bank, this qualitative study contributes to a better understanding of leadership styles in the field of knowledge management. The findings show that a discernible variety of leadership styles are employed by respondents, most commonly a people-centred style of leadership. However, regardless of the various leadership styles'observed, a central theme of trust emerges, acting as a common premise in the management of knowledge workers. This opens a new insight into our current understanding of leadership theory, and its applicability to the role of knowledge management.