Call centre concepts in libraries : with emphasis on National Library Board, Singapore.

Call centre concepts in libraries : with emphasis on National Library Board, Singapore.

The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS.

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Bibliographic Details
Main Author: Chua, Jeanne Jia Hui.
Other Authors: Chaudhry, Abdus Sattar
Format: Theses and Dissertations
Published: 2008
Subjects:
DRNTU::Library and information science::Libraries::Information services and centres
Online Access:http://hdl.handle.net/10356/2109
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-2109
record_format dspace
spelling sg-ntu-dr.10356-21092019-12-10T12:27:50Z Call centre concepts in libraries : with emphasis on National Library Board, Singapore. Chua, Jeanne Jia Hui. Chaudhry, Abdus Sattar Wee Kim Wee School of Communication and Information DRNTU::Library and information science::Libraries::Information services and centres The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS. Master of Science (Information Studies) 2008-09-10T08:39:25Z 2008-09-10T08:39:25Z 2001 2001 Thesis http://hdl.handle.net/10356/2109 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
topic DRNTU::Library and information science::Libraries::Information services and centres
spellingShingle DRNTU::Library and information science::Libraries::Information services and centres
Chua, Jeanne Jia Hui.
Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
description The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS.
author2 Chaudhry, Abdus Sattar
author_facet Chaudhry, Abdus Sattar
Chua, Jeanne Jia Hui.
format Theses and Dissertations
author Chua, Jeanne Jia Hui.
author_sort Chua, Jeanne Jia Hui.
title Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
title_short Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
title_full Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
title_fullStr Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
title_full_unstemmed Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
title_sort call centre concepts in libraries : with emphasis on national library board, singapore.
publishDate 2008
url http://hdl.handle.net/10356/2109
_version_ 1681042821425922048

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