Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS.
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| Format: | Theses and Dissertations |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/10356/2109 |
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| Institution: | Nanyang Technological University |