Call centre concepts in libraries : with emphasis on National Library Board, Singapore.

• Main Author: Chua, Jeanne Jia Hui.
• Other Authors: Chaudhry, Abdus Sattar
• Format: Theses and Dissertations
• Published: 2008
• Subjects: DRNTU::Library and information science::Libraries::Information services and centres
• Online Access: http://hdl.handle.net/10356/2109
• Institution: Nanyang Technological University

The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS.