Organizational citizenship behaviour in an Asian context : effects of motives, perceived instrumentality, perceived role efficacy on organizational citizenship behaviour and job performance.

• Main Authors: Chen, Yanni., Tan, Yu Ting., Toh, Kiat Chay.
• Other Authors: Klaus Jurgen Templer
• Format: Final Year Project
• Language: English
• Published: 2011
• Subjects: DRNTU::Business::Management::Organizational behaviour
• Online Access: http://hdl.handle.net/10356/44166
• Institution: Nanyang Technological University

This study built on the findings by Rioux and Penner (2001) and investigated the relationships that organizational citizenship behaviour (OCB) motives, which comprise pro-social values motives, organizational concern motives and impression management motives, have on OCB in an Asian context. By drawing on the components in Expectancy Theory, we proposed that perceived role efficacy and perceived instrumentality moderate the relationship between OCB motives and OCB. The study was based on 215 self-rated questionnaires and 168 matched employee-supervisor/colleague’s questionnaires. Results showed that pro-social values motives and organizational concern motives were significantly related to OCB. Also, perceived instrumentality moderated the relationship between organizational concern motives and OCB. Additionally, OCB was proven to be positively related to job performance. As such, employees who exhibit good OCB are most likely to have better job performance. Practical and theoretical implications of our results, as well as suggestions for future research are also discussed in the report.