Multi-layered HOQ approach for quality function deployment

The House of Quality (HOQ), a fundamental tool used in the first phase of the Quality Function Deployment (QFD) process, reflects customer desires and tastes and translates them into technical specifications. Researchers realise the importance of a HOQ matrix that is able to support good decision ma...

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Bibliographic Details
Main Author: Yeo, Ya Yun.
Other Authors: Leong Kah Fai
Format: Final Year Project
Language:English
Published: 2011
Subjects:
Online Access:http://hdl.handle.net/10356/46069
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Institution: Nanyang Technological University
Language: English

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