Multi-layered HOQ approach for quality function deployment

• Main Author: Yeo, Ya Yun.
• Other Authors: Leong Kah Fai
• Format: Final Year Project
• Language: English
• Published: 2011
• Subjects: DRNTU::Engineering::Industrial engineering::Quality engineering
• Online Access: http://hdl.handle.net/10356/46069
• Institution: Nanyang Technological University

The House of Quality (HOQ), a fundamental tool used in the first phase of the Quality Function Deployment (QFD) process, reflects customer desires and tastes and translates them into technical specifications. Researchers realise the importance of a HOQ matrix that is able to support good decision ma...