Port service quality in the supply chain management context
Ports play an integral role in the transportation of goods. However, the emergence of global supply chains has changed the traditional role that ports undertake. Today, ports are entities embedded in supply chains and competitiveness of ports is dependent on the value they generate for the entire su...
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2012
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sg-ntu-dr.10356-497812023-03-03T16:54:45Z Port service quality in the supply chain management context Koh, Xiao Le. School of Civil and Environmental Engineering Thai Van Vinh DRNTU::Engineering::Maritime studies::Maritime management and business Ports play an integral role in the transportation of goods. However, the emergence of global supply chains has changed the traditional role that ports undertake. Today, ports are entities embedded in supply chains and competitiveness of ports is dependent on the value they generate for the entire supply chain. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to define service quality for the port sector. However, there has been limited research conducted for this sector, taking into account the integration of ports in the supply chains. Bachelor of Science (Maritime Studies) 2012-05-24T03:21:15Z 2012-05-24T03:21:15Z 2012 2012 Final Year Project (FYP) http://hdl.handle.net/10356/49781 en Nanyang Technological University 107 p. application/pdf |
| institution |
Nanyang Technological University |
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NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
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DR-NTU |
| language |
English |
| topic |
DRNTU::Engineering::Maritime studies::Maritime management and business |
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DRNTU::Engineering::Maritime studies::Maritime management and business Koh, Xiao Le. Port service quality in the supply chain management context |
| description |
Ports play an integral role in the transportation of goods. However, the emergence of global supply chains has changed the traditional role that ports undertake. Today, ports are entities embedded in supply chains and competitiveness of ports is dependent on the value they generate for the entire supply chain. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to define service quality for the port sector. However, there has been limited research conducted for this sector, taking into account the integration of ports in the supply chains. |
| author2 |
School of Civil and Environmental Engineering |
| author_facet |
School of Civil and Environmental Engineering Koh, Xiao Le. |
| format |
Final Year Project |
| author |
Koh, Xiao Le. |
| author_sort |
Koh, Xiao Le. |
| title |
Port service quality in the supply chain management context |
| title_short |
Port service quality in the supply chain management context |
| title_full |
Port service quality in the supply chain management context |
| title_fullStr |
Port service quality in the supply chain management context |
| title_full_unstemmed |
Port service quality in the supply chain management context |
| title_sort |
port service quality in the supply chain management context |
| publishDate |
2012 |
| url |
http://hdl.handle.net/10356/49781 |
| _version_ |
1759855633201364992 |