Total quality management implementation at Knowledge Inc. - a practical example.

• Main Authors: Chan, Hian Hwee., Ho, Hock Phang., Schultz, Herman Alexander.
• Other Authors: Nanyang Business School
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Business
• Online Access: http://hdl.handle.net/10356/51822
• Institution: Nanyang Technological University

The shipmanagement industry has gained much credibility since its inception just thirty years ago. However, certain events in recent years have affected the industry. This had led some shipmanagers to consider the idea of implementing Total Quality Management within their organisations.