Total quality management implementation at Knowledge Inc. - a practical example.

The shipmanagement industry has gained much credibility since its inception just thirty years ago. However, certain events in recent years have affected the industry. This had led some shipmanagers to consider the idea of implementing Total Quality Management within their organisations.

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Bibliographic Details
Main Authors: Chan, Hian Hwee., Ho, Hock Phang., Schultz, Herman Alexander.
Other Authors: Nanyang Business School
Format: Final Year Project
Language:English
Published: 2013
Subjects:
Online Access:http://hdl.handle.net/10356/51822
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Institution: Nanyang Technological University
Language: English

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