Competitive strategic and system formulation of after sales service for industrial equipment manufacturers

There is an insufficient coverage of existing strategy to cater the highly personalised nature of industrial equipment in customer's requirement and service delivery. The right after sales service strategy adoption are vital to enable industrial equipment manufacturer maint...

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Bibliographic Details
Main Author: Wongso, Alung Tentuardi.
Other Authors: Lee Yong Tsui
Format: Theses and Dissertations
Language:English
Published: 2013
Subjects:
Online Access:http://hdl.handle.net/10356/54700
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Institution: Nanyang Technological University
Language: English
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