An empirical study on service quality of shipping lines and its relationship with customer satisfaction
Due to the growing recognition of service quality as significant, this project is conceived out of a desire to achieve greater understanding on the aspects of service quality. The study uses shipping lines in Singapore as the primary setting. It aims to gain insight on...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/55768 |
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| Institution: | Nanyang Technological University |
| Language: | English |