An empirical study on service quality of shipping lines and its relationship with customer satisfaction

• Main Authors: Chye, Hui Hong, Lim, Imy, Soh, Hui Ping
• Other Authors: Nanyang Business School
• Format: Final Year Project
• Language: English
• Published: 2014
• Subjects: DRNTU::Business
• Online Access: http://hdl.handle.net/10356/55768
• Institution: Nanyang Technological University

Due to the growing recognition of service quality as significant, this project is conceived out of a desire to achieve greater understanding on the aspects of service quality. The study uses shipping lines in Singapore as the primary setting. It aims to gain insight on...