To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model

92 p.

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Bibliographic Details
Main Author:	Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan
Other Authors:	Roger Wright
Format:	Final Year Project
Published:	2014
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/57630
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-57630
record_format	dspace
spelling	sg-ntu-dr.10356-576302023-05-19T05:41:39Z To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan Roger Wright Nanyang Business School DRNTU::Business::Marketing::Customer services 92 p. Seventeen item questionnaires were administered to 203 patients to investigate expectation and perception levels of the quality of service offered by the Specialist Outpatient Clinic in the Singapore General Hospital. BUSINESS 2014-04-07T10:51:44Z 2014-04-07T10:51:44Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57630 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
description	92 p.
author2	Roger Wright
author_facet	Roger Wright Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan
format	Final Year Project
author	Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan
author_sort	Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan
title	To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
title_short	To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
title_full	To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
title_fullStr	To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
title_full_unstemmed	To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
title_sort	to investigate the service level in the specialist outpatient clinic of the singapore general hospital by the application of the servqual model
publishDate	2014
url	http://hdl.handle.net/10356/57630
_version_	1770567077123325952

To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model

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