Quality management in banks : an ISO implementation model

187 p.

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Bibliographic Details
Main Author:	Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo
Other Authors:	David K.Y. Ding
Format:	Final Year Project
Published:	2014
Subjects:	DRNTU::Business::Management::Total quality management
Online Access:	http://hdl.handle.net/10356/57693
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Institution:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-576932023-05-19T05:41:34Z Quality management in banks : an ISO implementation model Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo David K.Y. Ding Nanyang Business School DRNTU::Business::Management::Total quality management 187 p. The purpose of this report is to study the importance of the level of quality in banks operating in Singapore. The study examines the extent to which the banks in Singapore are moving towards attaining ISO 9002 certification. BUSINESS 2014-04-07T10:55:29Z 2014-04-07T10:55:29Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57693 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Management::Total quality management
spellingShingle	DRNTU::Business::Management::Total quality management Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo Quality management in banks : an ISO implementation model
description	187 p.
author2	David K.Y. Ding
author_facet	David K.Y. Ding Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo
format	Final Year Project
author	Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo
author_sort	Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo
title	Quality management in banks : an ISO implementation model
title_short	Quality management in banks : an ISO implementation model
title_full	Quality management in banks : an ISO implementation model
title_fullStr	Quality management in banks : an ISO implementation model
title_full_unstemmed	Quality management in banks : an ISO implementation model
title_sort	quality management in banks : an iso implementation model
publishDate	2014
url	http://hdl.handle.net/10356/57693
_version_	1770566991799648256

Quality management in banks : an ISO implementation model

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