Quality management in banks : an ISO implementation model

• Main Author: Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo
• Other Authors: David K.Y. Ding
• Format: Final Year Project
• Published: 2014
• Subjects: DRNTU::Business::Management::Total quality management
• Online Access: http://hdl.handle.net/10356/57693
• Institution: Nanyang Technological University

187 p.