The complete servqual model applied in the habour view Dai-Ichi Hotel
149 p.
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| Format: | Final Year Project |
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2014
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| Online Access: | http://hdl.handle.net/10356/57862 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-578622023-05-19T05:44:56Z The complete servqual model applied in the habour view Dai-Ichi Hotel Ng Chee Keen, Quek Li Yen, Tan Mak Koon Maurice Roberta Wong Leung Nanyang Business School DRNTU::Business::Marketing::Customer services 149 p. Given today's highly competitive market and discerning consumers, the importance of service as a critical success factor is undeniable. Many organizations in various industries are acclaiming quality service as their only apparent competitive advantage. BUSINESS 2014-04-07T11:04:17Z 2014-04-07T11:04:17Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57862 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business::Marketing::Customer services |
| spellingShingle |
DRNTU::Business::Marketing::Customer services Ng Chee Keen, Quek Li Yen, Tan Mak Koon Maurice The complete servqual model applied in the habour view Dai-Ichi Hotel |
| description |
149 p. |
| author2 |
Roberta Wong Leung |
| author_facet |
Roberta Wong Leung Ng Chee Keen, Quek Li Yen, Tan Mak Koon Maurice |
| format |
Final Year Project |
| author |
Ng Chee Keen, Quek Li Yen, Tan Mak Koon Maurice |
| author_sort |
Ng Chee Keen, Quek Li Yen, Tan Mak Koon Maurice |
| title |
The complete servqual model applied in the habour view Dai-Ichi Hotel |
| title_short |
The complete servqual model applied in the habour view Dai-Ichi Hotel |
| title_full |
The complete servqual model applied in the habour view Dai-Ichi Hotel |
| title_fullStr |
The complete servqual model applied in the habour view Dai-Ichi Hotel |
| title_full_unstemmed |
The complete servqual model applied in the habour view Dai-Ichi Hotel |
| title_sort |
complete servqual model applied in the habour view dai-ichi hotel |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10356/57862 |
| _version_ |
1770564545262125056 |