The complete servqual model applied in the habour view Dai-Ichi Hotel

149 p.

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Bibliographic Details
Main Author: Ng Chee Keen, Quek Li Yen, Tan Mak Koon Maurice
Other Authors: Roberta Wong Leung
Format: Final Year Project
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/57862
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Institution: Nanyang Technological University
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