Consumer satisfaction of services : conceptual relationships & consequences

Consumer satisfaction of services : conceptual relationships & consequences

Consumer Satisfaction, as a strategic Issue in business management, has recently emerged as a key thrust for success and greater profitability for future developed and saturated markets. The need to satisfy consumer of service becomes more pertinent as the present service industry continues to lead...

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Main Authors: Quah, Gilbert Leek Chiak, Ter, Yeow Ming, Tan, Valerie Hsu Phen
Other Authors: Hooi Den Huan
Format: Final Year Project
Language:English
Published: 2014
Subjects:
DRNTU::Business
Online Access:http://hdl.handle.net/10356/59753
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Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-59753
record_format dspace
spelling sg-ntu-dr.10356-597532023-05-19T03:30:07Z Consumer satisfaction of services : conceptual relationships & consequences Quah, Gilbert Leek Chiak Ter, Yeow Ming Tan, Valerie Hsu Phen Hooi Den Huan Nanyang Business School DRNTU::Business Consumer Satisfaction, as a strategic Issue in business management, has recently emerged as a key thrust for success and greater profitability for future developed and saturated markets. The need to satisfy consumer of service becomes more pertinent as the present service industry continues to lead in growth and more traditionally product or production enterprises redefine their businesses as service providers. However, independent researchers into service management and satisfaction have yielded competing views on the conceptual foundations of service quality and consumer satisfaction. BUSINESS 2014-05-14T02:22:05Z 2014-05-14T02:22:05Z 1995 1995 Final Year Project (FYP) http://hdl.handle.net/10356/59753 en Nanyang Technological University 142 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Business
spellingShingle DRNTU::Business
Quah, Gilbert Leek Chiak
Ter, Yeow Ming
Tan, Valerie Hsu Phen
Consumer satisfaction of services : conceptual relationships & consequences
description Consumer Satisfaction, as a strategic Issue in business management, has recently emerged as a key thrust for success and greater profitability for future developed and saturated markets. The need to satisfy consumer of service becomes more pertinent as the present service industry continues to lead in growth and more traditionally product or production enterprises redefine their businesses as service providers. However, independent researchers into service management and satisfaction have yielded competing views on the conceptual foundations of service quality and consumer satisfaction.
author2 Hooi Den Huan
author_facet Hooi Den Huan
Quah, Gilbert Leek Chiak
Ter, Yeow Ming
Tan, Valerie Hsu Phen
format Final Year Project
author Quah, Gilbert Leek Chiak
Ter, Yeow Ming
Tan, Valerie Hsu Phen
author_sort Quah, Gilbert Leek Chiak
title Consumer satisfaction of services : conceptual relationships & consequences
title_short Consumer satisfaction of services : conceptual relationships & consequences
title_full Consumer satisfaction of services : conceptual relationships & consequences
title_fullStr Consumer satisfaction of services : conceptual relationships & consequences
title_full_unstemmed Consumer satisfaction of services : conceptual relationships & consequences
title_sort consumer satisfaction of services : conceptual relationships & consequences
publishDate 2014
url http://hdl.handle.net/10356/59753
_version_ 1770564302768439296

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