Towards quality thinking- total quality management

• Main Authors: Yih Wen, Chan, Ling Ling, Chua, Ka-Foong, Chui
• Other Authors: Gregory Thong Tin SIn
• Format: Final Year Project
• Language: English
• Published: 2014
• Subjects: DRNTU::Business
• Online Access: http://hdl.handle.net/10356/60120
• Institution: Nanyang Technological University

Quality is free. It's not a gift, but it is free. What costs money are the unquality things--- all the actions that involve not doing jobs right the first time. -----------Philip B. Crosby