Impact of port security implementation on port service quality and customer satisfaction

• Main Author: Chan, Percy Pwee Hong
• Other Authors: Thai Van Vinh
• Format: Final Year Project
• Language: English
• Published: 2015
• Subjects: DRNTU::Engineering::Civil engineering
• Online Access: http://hdl.handle.net/10356/64131
• Institution: Nanyang Technological University

Ports play an essential role in the maritime supply chain but there have been a few studies on the security measures in port and their impacts. This paper studies the impact of security regulations of port to Port Service Quality (PSQ) and customer satisfaction specifically. Port security consists o...