The impact of corporate sustainable management activities on customer satisfaction and loyalty in the port sector : an empirical study on Singapore container port (PSA)’s non-shipping line users

• المؤلف الرئيسي: Utami, Sylvia
• مؤلفون آخرون: Thai Van Vinh
• التنسيق: Final Year Project
• اللغة: English
• منشور في: 2015
• الموضوعات: DRNTU::Engineering::Maritime studies
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/65698

With the vast growing popularity of sustainability activities, the port sectors have also been encouraged to integrate these activities in their business strategy. This report aims to fill the gap in evaluating the actual correlation and benefit arising from the implementation of Corporate Sustainab...