Business process reengineering within enterprise resource planning context : the case of united technologies.

The case study attempts to assess the effects of business process reengineering through ERP implementation. It analyzes observed business process performance improvements in terms of changes in business process architecture characteristics using Steven Alter’s Work-centered Analysis (WCA) framework....

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Bibliographic Details
Main Authors: Tan, Cheng Teng., Soh, Doreen Shil Fang.
Other Authors: Lee, Kenny Kwai Fong
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/8542
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Institution: Nanyang Technological University
Description
Summary:The case study attempts to assess the effects of business process reengineering through ERP implementation. It analyzes observed business process performance improvements in terms of changes in business process architecture characteristics using Steven Alter’s Work-centered Analysis (WCA) framework.