Business process reengineering within enterprise resource planning context : the case of united technologies.

• Main Authors: Tan, Cheng Teng., Soh, Doreen Shil Fang.
• Other Authors: Lee, Kenny Kwai Fong
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Operations management
• Online Access: http://hdl.handle.net/10356/8542
• Institution: Nanyang Technological University

The case study attempts to assess the effects of business process reengineering through ERP implementation. It analyzes observed business process performance improvements in terms of changes in business process architecture characteristics using Steven Alter’s Work-centered Analysis (WCA) framework....