Service quality of DBS internet banking services.

Service quality of DBS internet banking services.

This research paper aims to ascertain the level of service quality the DBS internet banking website provides for its customers, focusing namely on the undergraduate segment.

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Bibliographic Details
Main Authors: Cheng, Li Ying., Koh, Karen Puay Ling., Lim, Emily Mei Yin.
Other Authors: Tan, Khoon Eng
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
DRNTU::Business::Finance::Electronic banking
Online Access:http://hdl.handle.net/10356/8682
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Institution: Nanyang Technological University
Description
Summary:This research paper aims to ascertain the level of service quality the DBS internet banking website provides for its customers, focusing namely on the undergraduate segment.

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