Service quality of DBS internet banking services.

• Main Authors: Cheng, Li Ying., Koh, Karen Puay Ling., Lim, Emily Mei Yin.
• Other Authors: Tan, Khoon Eng
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Marketing::Customer services; DRNTU::Business::Finance::Electronic banking
• Online Access: http://hdl.handle.net/10356/8682
• Institution: Nanyang Technological University

This research paper aims to ascertain the level of service quality the DBS internet banking website provides for its customers, focusing namely on the undergraduate segment.