A study of the relationships between organizational citizenship behavior, emotional quotient & conflict management styles.

The purpose of our study was twofold. 1) Since studies used to develop measures of Emotional Quotient (EQ) and Organizational Citizenship Behavior (OCB) have origins rooted in a predominately western culture, a secondary aim of our study was to evaluate its validity within an Asian (Singapore) cont...

Full description

Saved in:
Bibliographic Details
Main Authors: Chua, Stanley Peng Tze., Kua, Kee Chuah., Law, Albertus Hui Chin.
Other Authors: Tan, Joo Seng
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/8789
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Description
Summary:The purpose of our study was twofold. 1) Since studies used to develop measures of Emotional Quotient (EQ) and Organizational Citizenship Behavior (OCB) have origins rooted in a predominately western culture, a secondary aim of our study was to evaluate its validity within an Asian (Singapore) context. 2) The main thrust of our studies examines the importance of OCB, Conflict Management Styles (CMS), and EQ towards organizational effectiveness and efficiency.