A study of the relationships between organizational citizenship behavior, emotional quotient & conflict management styles.

• Main Authors: Chua, Stanley Peng Tze., Kua, Kee Chuah., Law, Albertus Hui Chin.
• Other Authors: Tan, Joo Seng
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Management::Organizational behavior
• Online Access: http://hdl.handle.net/10356/8789
• Institution: Nanyang Technological University

The purpose of our study was twofold. 1) Since studies used to develop measures of Emotional Quotient (EQ) and Organizational Citizenship Behavior (OCB) have origins rooted in a predominately western culture, a secondary aim of our study was to evaluate its validity within an Asian (Singapore) cont...