An innovation diffusion perspective of e-consumers’ initial adoption of self-collection service via automated parcel station

• Main Authors: Wang, Xueqin, Yuen, Kum Fai, Wong, Yiik Diew, Teo, Chee Chong
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2018
• Subjects: Innovation Diffusion Theory; Consumer Behaviour; DRNTU::Engineering::Civil engineering
• Online Access: https://hdl.handle.net/10356/89987; http://hdl.handle.net/10220/46480
• Institution: Nanyang Technological University

Purpose - As an application of Self-Service Technology (SST), Automated Parcel Station (APS) is emerging as a logistics innovation to address the inefficiency and delivery failure in conventional home delivery. However, the long term viability of APS depends on consumers’ acceptance of such concept....