The customer is (not) always king: Impoliteness in the service encounter

The customer is (not) always king: Impoliteness in the service encounter

Ph.D

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Bibliographic Details
Main Author: KOH ZHENLING ADELINE ANN
Other Authors: ENGLISH LANGUAGE & LITERATURE
Format: Theses and Dissertations
Language:English
Published: 2015
Subjects:
impoliteness, service, Japan, Singapore, power, social distance
Online Access:http://scholarbank.nus.edu.sg/handle/10635/118869
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Institution: National University of Singapore
Language: English

Internet

http://scholarbank.nus.edu.sg/handle/10635/118869

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