The customer is (not) always king: Impoliteness in the service encounter

Ph.D

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Bibliographic Details
Main Author:	KOH ZHENLING ADELINE ANN
Other Authors:	ENGLISH LANGUAGE & LITERATURE
Format:	Theses and Dissertations
Language:	English
Published:	2015
Subjects:	impoliteness, service, Japan, Singapore, power, social distance
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/118869
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Institution:	National University of Singapore
Language:	English

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