Translating customers' voices into operations requirements: A QFD application in higher education

Translating customers' voices into operations requirements: A QFD application in higher education

International Journal of Quality and Reliability Management

Saved in:
Bibliographic Details
Main Authors: Hwarng, H.B., Teo, C.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2016
Subjects:
Customer orientation
Higher education
House of quality
Quality function deployment
Tqm
Online Access:http://scholarbank.nus.edu.sg/handle/10635/133488
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: National University of Singapore
Description
Summary:International Journal of Quality and Reliability Management

Similar Items