Translating customers' voices into operations requirements: A QFD application in higher education

Translating customers' voices into operations requirements: A QFD application in higher education

International Journal of Quality and Reliability Management

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Bibliographic Details
Main Authors: Hwarng, H.B., Teo, C.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2016
Subjects:
Customer orientation
Higher education
House of quality
Quality function deployment
Tqm
Online Access:http://scholarbank.nus.edu.sg/handle/10635/133488
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Institution: National University of Singapore
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